Situation

Partner switched to processing orders through EDI which caused them to start receiving shortages, chargebacks and price discrepancies. They stopped receiving payment transfers from Amazon into their bank account.

Solution

Omni assisted in reviewing the EDI setup and process. Reviewed all operating procedures and helped implement new procedures. Omni submitted disputes for all shortages, chargebacks and price discrepancies. Created open item statements for any items that were over 60 days old. Contacted Amazon about the partners banking information.

Outcome

EDI Corrected: Working with the EDI provider, Omni was able to determine that EDI was not transmitting the proper codes. Transmission errors were corrected.

 

Operational Procedures: New operating procedures were created to prevent future shortages and chargebacks.

 

Adjusted the timeline of operations

 

New labeling requirements

 

Implemented new shipping procedures

 

Repayment:

 

Over $215,000.00 was repaid from shortages, chargebacks and price discrepancies.

 

Over $2,000,000.00 in remittances were released for payment to the partner from Amazon.

 

Overall: Omni was able to resolves the issues, implement new policies and procedures and recover all outstanding payments in a time frame of 2 months.